KEYCROX LTD Refund Policy

Refunds, order cancellation and returns policy

When you receive your order please inspect all items closely and report any issues within 7 days. Lubricants, Group Buy & Pre-Order orders specifically cannot be returned or refunded; all other products can be returned within a 14 day period if the products are in original, unopened, undamaged condition. Products which are not sent back in original condition will not be refunded. We retain the right to refuse the return of items at our discretion.

If your items arrive damaged please submit a ticket with your order number and detailed images of the damaged items so we can inspect and arrange a replacement.

Any items that do need to be returned to us must be sent via a tracked service at the customer’s cost to ensure delivery back to us.

When orders are refunded, there will be a cancellation fee to cover the processing fee for the orignal transaction.

Group Buy & Pre-Order policy

All Group Buys & Pre-Orders cannot be refunded or returned. You will not be able to purchase any other items in the same order as a Group Buy & Pre-Order orders as the site will prevent you from doing so.

Any lead time estimates for Group Buy & Pre-Order orders are approximate estimates and there are often delays, please be patient.

Group Buy & Pre-Order items can arrive with minor manufacturing marks and imperfections. During our QC process, every individual item is inspected and confirmed to be A-stock. Any marks on internals due to the manufacturing process are not grounds for returns or refunds and are merely part of the manufacturing process.

If you spot an issue with your Group Buy or Pre-Order item please submit a ticket within 7 days of receiving your order via email with images, video or other details of the issue so we can address it.