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International Orders may subject to customs duties.

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Shipping

Dispatch

Orders will be "posted" on the next "working" day.

In most cases this will be 24 hours since purchased except for items bought the day before a
non-working day(e.g. bank holiday, Christmas Day, Sunday or when I'm taking a break).

When you get a dispatch email, it does not necessarily mean it was posted at the post office.
In most cases, you will get the email in the evening BST which means the item has been packaged and is ready for posting the next working day.

Transit

Untracked can now take from (1-10 working days). If you're uncomfortable with the possibility of your order being delayed then please go for the new "Tracked" options instead.

Some untracked options will still have a tracking number provided which won't work unless the item has been delivered. This is known as a delivery scan. Also, some options will not be available depending on how expensive or big the order is. This is to make sure all orders are fully insured.

The reason for this change is because RoyalMail has lost quite a few untracked orders in some areas. Other areas have been fine and consistent, but it's unlikely it'll stay that way due to the current circumstances.

All orders are insured fully by RoyalMail, so any orders lost will be either refunded or resent, depending on whether original items are available. It's up to the customer, to contact me if a package hasn't arrived in the given timespan as it's impossible for me to constantly keep track of all orders.

UK(Mainland)

TypeUntrackedTracked
Economy2-10 working days2 working days
Business1-10 working days1 working day

Worldwide

TypeShipping
Economy15-30 working days
Business10-20 working days
Express3-10 working days

More Information

Our system calculates the shipping prices based on weight, size and price of the orders. This is to ensure that all orders are insured if they are lost during transit. Some International Options have tracking numbers but will only show information when delivered or if there was an attempt to deliver. Delivery services are provided by RoyalMail, UPS and DHL Express.

Our Location

59 Central Road
Worcester Park
Surrey, KT4 8EB
United Kingdom

Hours

Monday-Friday: 1:00PM-6:00PM
Saturday: 9:30AM-4:00PM
Sunday: Closed

Contact us

Email: info@keycrox.co.uk
Mobile: +44 7305958604

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